Cancellation & Refund Policy

Effective Date: February 9, 2026

At Everywhere Cars, we understand that plans can change. This Cancellation & Refund Policy outlines how cancellations, changes, and refunds are handled for our transportation services.

1. Standard Cancellations

Sedans & SUVs

• Cancellations made at least 24 hours before the scheduled pickup time: No charge

• Cancellations made less than 24 hours before pickup: Full fare may be charged

Sprinter Vans & Larger Vehicles

• Cancellations made at least 48 hours before pickup: No charge

• Cancellations made less than 48 hours before pickup: Full fare may be charged

2. Same-Day Bookings

Reservations made within the cancellation window (24 or 48 hours depending on vehicle type) are non-refundable once confirmed.

3. No-Show Policy

A booking will be considered a no-show and charged in full if:

• The passenger does not appear at the scheduled pickup location

• The passenger cannot be reached using the contact details provided

• The passenger refuses the ride

• Waiting time exceeds the complimentary grace period

4. Airport Pickup Waiting Time

For airport arrivals:

• We monitor flights for delays

• Complimentary waiting time begins after the flight lands

If the passenger does not meet the chauffeur within the complimentary waiting period, additional waiting time charges may apply. If contact cannot be established, the ride may be marked as a no-show.

5. Changes to Reservations

Changes to pickup time, location, vehicle type, or service duration may affect pricing and availability.

• Minor changes requested in advance will be accommodated when possible

• Last-minute changes may result in additional charges or may not be possible to fulfill

6. Early Trip Termination

If a trip is ended early at the passenger’s request, the original booking amount remains non-refundable.

7. Refund Processing

When a refund is approved:

• Refunds are issued to the original payment method

• Processing times may vary depending on the financial institution

• Service fees already incurred may be non-refundable

8. Weather & Unforeseen Circumstances

In cases of extreme weather, road closures, or other circumstances beyond our control, Everywhere Cars will work with customers to reschedule whenever possible. Refund eligibility in such cases will be reviewed individually.

9. Contact Us

For cancellation requests or refund inquiries, please contact us as soon as possible:

Everywhere Cars
222-25 Jamaica Ave, Queens Village, NY 11428
Phone: +1 (718) 658-6000
Email: booking@everywherecars.com

By booking with Everywhere Cars, you acknowledge and agree to this Cancellation & Refund Policy.